Special Order Items
Painted baths, painted basins and painted bathroom furniture as well as plated to order nickel and brushed nickel products are special order items. This means that they are items that are being customised expecially for you and as such once work begins on the customization these items cannot be cancelled from your order.
Your usual rights relating to the general quality and faults are unaffected.
For nickel and brushed nickel replated items, where original manufacturers warranties are rendered invalid we will cover parts that fail for the same period but not the cost of replating such parts unless the plating is also faulty.