We Arrange a Delivery Schedule: We will contact you within 1 working day with a delivery schedule. For smaller orders (e.g. taps and waste kits) we will also email you a tracking link the day before delivery and for larger orders (baths, basins, WCs) we will ring you the day before delivery with an approximate delivery time.
We Get More Info if required: If your order includes a painted bath, painted basin or item of painted furniture we will contact you within 1 working day to confirm your chosen colour(s). We will not charge your card until we have confirmed your chosen paint colour.
We Expertly Check your Order: Our expert staff will check all the items in your order for compatibility and completeness. If we believe you may have ordered incompatible products, missed vital items out or included items that you may not need we will contact you to ensure we get your order right.
We Charge Your Card: When you place an order with us, your payment will, at first, be authorised but not captured and you will be sent an automated email confirmation of your order. This means that on your statement the money will not have been taken from your account but will not be included in your 'Available to Spend' total. Only when all the details of your order are confirmed will we actually charge your card so that the payment leaves your account. Then we will email you a VAT invoice/receipt.
If you have any questions at all please do not hesitate to ring us on 0113 2360214 or email us.